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Version: 4.0.0

Getting Diagnostics Data from Virtual Appliance

Introduction​

Gathering Diagnostics Data is a crucial aspect of maintaining and troubleshooting Speech Platform 4. This documentation outlines a method for retrieving diagnostics data files from our platform - via a command-line interface through SSH using Diagnostics script.

The script itself is a part of Speech Platform 4 Virtual Appliance. The script is designed to gather system information and application information for troubleshooting.

The script collects following information:

  • CPU, RAM and disk usage.
  • System logs, application logs and event history.
  • Information about kubernetes objects.

Create the diagnostics report​

  1. Connect to the virtual appliance : 
    $ ssh root@<virtual-appliance-ip>
  2. Run diagnostics script: 
    $ /root/run-diag-report.sh
  3. Script gathers all the information and store them in the zip archive. This file is stored in the /data/reports directory.

Now, when the diagnostics .zip is created, there are two ways of obtaining it - through command-line or through File Browser:

Download method 1: Command-line​

  1. Transfer Files to Local Machine:
    • After creating the diagnostics .zip file, use the following command to transfer the compressed file to your local machine using SCP: 
      scp root@<IP_ADDRESS_OR_HOSTNAME>:/data/reports/va-report-YYYY-MM-DD_HH_MM_SS.zip "c:\diagnostics_data"
    • Replace YYYY-MM-DD_HH_MM_SS with actual date and time information from the created .zip file and "c:\diagnostics_data" with the desired local directory where you want to save the log files backup.
  2. Verify Transfer:
    • Check the specified local directory to ensure that the va-report-YYYY-MM-DD_HH_MM_SS.zip file has been successfully transferred.

Download method 2: File Browser​

  1. Access the File Browser:
    • Open the Web Browser and navigate to http://<IP_ADDRESS_OR_HOSTNAME>/filebrowser/files.
  2. Select log Folder:
    • In the File Browser, go to reports folder and highlight the report .zip file generated in Create the diagnostics report guide.
  3. Download Logs:
    • Initiate the download process by clicking the highlighted 'down pointing arrow' button in the upper part of the screen.
    • A dialogue window will pop up.
  4. Save the Logs:
    • Choose a location on your local machine to save the downloaded log files.

Conclusion​

By following the guide to generate diagnostics data and then saving the .zip file through either command-line or File Browser, you can efficiently retrieve diagnostics data from our platform. Choose the method that best fits your requirements or based on the availability of the File Browser.